Since the onset of the coronavirus pandemic, automation and remote viewing and online communication has all become a huge trend in property management in Utah. These are very effective tools and during certain mandates have been necessary. This type of management system has some advantages, but don’t forget the advantages that in person meetings and communication with tenants and prospective tenants can also have.
Why In Person Meetings Matter in Property Management in Utah
Before all of the automation, a prospective tenant would call a property manager on the phone and ask questions about a rental and hopefully arrange a showing. The property manager would show the property and meet with the prospective tenant gaining valuable information and building credibility and a good rapport for a future relationship.
Now that so much is done online, the process has become much more impersonal. A prospective tenant may view your website and choose a virtual tour. They may even opt to have a live viewing where the key is left in a locked box. This leaves prospective landlords and property managers with only answers typed into an online application to make a decision.
The problem with this scenario is that it leaves many unanswered questions and causes you to miss a great opportunity to see for yourself who you are renting to, as well as begin to build a positive relationship with them. Without face to face conversation, there is also a lot of room for excuses and problems due to an ill informed tenant.
3 Reasons To Meet Prospective Tenants In Person
You really should arrange to meet with prospective tenants before they move into your rental property. Here are the three most important reasons why.
Meeting in person provides a level of transparency not available with online interactions. Sadly, some people will lie on rental applications, and it is far better for you to catch a lie sooner rather than later. For example, if an application says that there are no children but children are brought along for the showing, you know you have likely been lied to. Be engaging and pay attention. Many times people will give themselves away in conversation or with small clues.
In a best case scenario, the people that you meet are future tenants of your property. This is the beginning of your business relationship. Set the stage for a positive relationship by communicating clearly and honestly. Make sure as future tenants, they are aware of your commitment to your property and your commitment to keep lines of communication open with them in the future should they have any problems or concerns.
Meeting prospective tenants in person also gives you the opportunity to set proper and reasonable expectations. Some of the biggest miscommunications occur when tenants have misguided expectations. You should be clear about what is and is not emergency maintenance. It is important to highlight any rules you suspect might be of interest to the prospective tenants as well.
Meeting Prospective Tenants In Person Safely
You do want to make sure that you stay safe when meeting prospective tenants. The best way to do this is to use the online application process as a screening tool. The last step in your process should be a live showing of the property. By this time you will already be fairly certain that this is more than likely your future tenant. This also helps you to not waste time with applicants who aren’t serious and do not meet your criteria. Also, make sure to collect proof of identification online before the showing as this will add to your safety.
Do You Need Help with Property Management in Utah?
If you have questions about property management in Utah or you need to contact a great property management company in Salt Lake City, call (801) 783-4155 or visit Advanced Solutions Property Management online now!