Resident/Tenant Resources
Helpful answers, links, and resources for current tenants of ASPM-managed properties.
QUICK LINKS
Tenant Portal
The tenant online portal is an easy, fast and secure way to pay rent and other charges online, view payment history and submit maintenance requests.
CLICK HERE for more information.
HAGA CLICK aquí para más información.
Repair Procedure
If this is a life threatening emergency call 911
It is our goal to make all required repairs to your home in order to make your stay comfortable. Please note that Colorado law, and your lease agreement, define the legal requirements and expectations on who is responsible for repairs in rental properties in Colorado.
- All non-emergency repair requests may be made through your resident portal.
- If you are unable to make your repair request online, you may call our maintenance phone line at 801-810-6498
- If you have an after hour emergency, call 801-810-6498
What is considered an emergency?
An emergency request to the above number should only be made if your health or safety is threatened, or damage to the property is being caused. For example, no heat or hot water in winter temperatures IS an emergency,; no air-conditioning in the summer is NOT an emergency. A leaking water heater is an emergency, but a drippy faucet is NOT an emergency.
Per the terms of your residential lease agreement you are responsible, at your own expense, for certain repair items. If you submit a repair request for one of the below listed items you may be back billed for the cost of the repair.
Click the below links (in the “Repair Videos” section) to view self help repair videos on common repair items for which you may be responsible.
Repair Videos
Contact Us
Advanced Solutions Property Management
369 E 900 S #305, SLC UT 84111
Phone (text line): 205-749-6031
info@aspmanagement.com
Notice to Vacate
CLICK HERE to go to the tenant online portal.
You can find it on the Contact Us tab. Select Request Notice to Vacate in the Contact Options block. Provide your desired move out date, your reason for leaving, and your forwarding address (if you have it), then click Submit.
Normal Wear and Tear vs. Tenant Damage
“Wear and tear” is one of those landlord law phrases that is sometimes difficult to define. It is one of the leading causes of security deposit disputes in Utah simply because it is so vague. We put this page together to help you better understand what is expected of you as a tenant AND of the landlord during the life of a lease.
Defining Wear & Tear vs Tenant Damage
The Department of Housing and Urban Development defines below Wear and Tear VS. Damage:
Normal Wear & Tear Examples (What A Tenant Should Not Pay For)
- Ripped or faded wallpaper
- Peeling, faded, or cracked paint, including ceiling paint
- Holes in the wall, including nail holes and pins
- Cracks in the walls
- Cabinet doors sticking
- Hardwood floors in need of a coat of varnish
- Cracked or loose tiles
- Damaged window pane as a result of faulty foundations
- Thin and faded carpet
- Rusty shower rod
- Lightly damaged enamel in the bathroom
- Dirty or faded lamps and window shades
- Clogged sinks resulting from old plumbing
Excessive Wear & Tear Examples (What A Tenant Is Required Pay For)
Examples of mistreatment on the tenant’s behalf include:
- Crayon markings, drawings, different paint colors, or wallpaper not approved by the landlord
- Holes in the walls or plasterboard
- Gouged or chipped hardwood flooring
- Heavily damaged or ruined wallpaper
- Broken windows
- Doors ripped off of the hinges
- Missing fixtures
- Holes, stains, rips, burns, or other damage to the carpets
- Holes in the ceiling
- Missing or cracked bathroom tiles
- Clogged or damaged toilet from improper use
- Damaged sink and bathtub, including chipped or broken enamel
- Torn, stained, or missing lamps and window shades
- Missing or bent shower rods
Light Bulbs
Every single light bulb should be working when a tenant moves into the property. On that note it is expected that every light is working when the tenants move out of the property. This means that the tenants bear the responsibility of replacing any light bulbs that go out during their lease.
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