Today we are talking about how you should handle maintenance for your property, or what you might expect your property manager to do when taking care of maintenance issues. The process starts with the tenant making a request. When this happens, are notified immediately and the owner is also notified. The property owner does not need to do anything, but we like to make sure they understand a request has been made. On our end, it’s very important that we take action on those requests. You want to make sure your tenant has an easy and effective way of reporting these requests to you. You want to know immediately when a faucet is leaking so that does not lead to a bigger problem for you and your property.
Once the request comes in, an owner needs to decide if the maintenance request makes sense. If a tenant asks for a new roof and fresh paint for the whole house, that’s probably not reasonable. However, if the request is that a leaky toilet be fixed or notification that there is water under the sink or a problem in the basement, these are reasonable and it is important to get these things taken care of quickly. You don’t want your asset to deteriorate over time because of leaky pipes or standing water in the basement.
We always move quickly to take care of reasonable maintenance requests. Nine times out of 10, the requests are in fact reasonable. Once you have approved a work order for something your tenant needs, make sure you have a qualified technician go and take a look and do the repairs. We have multiple vendors who we work with on a regular basis. They do enough work for us that we get a volume discount which keeps costs low for our property owners. As a landlord, you need to have someone you can rely on who will fix the problem expertly and efficiently, and bill you correctly. You want someone you can trust to do the work and you want to pay a fair price for it.
Once the repairs are done, we submit the work order to the owner of the property. We want everyone on the same page and aware of what was done and how the problem was taken care of.
This is how we handle maintenance for our property owners and tenants. If you have any questions on what to expect or how to get the work done, please contact us at Advanced Solutions Property Management. We would be happy to help you out.